Privacy Policy

Embroidist ("we", "our", "us") is committed to protecting your privacy.
This policy explains how we collect, use, and safeguard your information
when you visit embroidist.com.

INFORMATION WE COLLECT

When you place an order or interact with our store, we may collect:
- Your name, email address, phone number, and shipping address
- Payment information (processed securely via Razorpay — we never store
card details)
- browsing behaviour on our website via cookies and analytics tools

HOW WE USE YOUR INFORMATION

We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your queries and custom order requests
- Send you marketing communications (only if you've opted in)
- Improve our website and customer experience

THIRD PARTY SERVICES

We work with trusted third-party services including:
- Razorpay — for secure payment processing
- Shopify — our e-commerce platform
- Meta (Instagram/Facebook) — for advertising
- Email and WhatsApp marketing tools

Each of these services has their own privacy policy governing how they
handle your data.

Our website uses cookies to improve your browsing experience and
understand how visitors use our site. You can disable cookies in your
browser settings, though some features may not work as intended.

YOUR DATA RIGHTS

You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time

To exercise any of these rights, email us at support@embroidist.com

SHIPPING & DATA

We only ship within India. Your address and contact details are shared
with our courier partners solely for delivery purposes.

CHANGES TO THIS POLICY

We may update this policy from time to time. Any changes will be posted
on this page with an updated date.

Last updated: March 2025

If you have any questions about this privacy policy, please contact us at:
support@embroidist.com
+91 9045 007 444